Quote

1. Customer Responsibility

By placing an order, you agree that all dimensions, options, and customizations selected at checkout are correct. We build exactly what you’ve approved. If something isn’t right due to incorrect information submitted with the order, it is your responsibility

2. Shipment Damage Policy

Please inspect all deliveries immediately upon arrival. If packaging is damaged or items are missing:

• Note the damage on the delivery receipt before the driver leaves
• Take photos of the packaging and affected items
• Contact us within 5 days at orders@buildingsupplybff.com

Claims submitted after 5 days cannot be guaranteed for replacement or refund. Do not discard any damaged products or packaging until your claim is fully resolved. If damage is severe upon arrival, you have the right to refuse the delivery.

3. Shipping/Delivery Dates

We do our best to honor estimated delivery dates. Unfortunately, final timing is in the hands of third-party shipping carriers. Occasionally, delays may occur that are outside our control. If an issue arises, we’ll work hard to resolve it with the carrier, but must operate within their timelines and processes.